CRM or e-commerce integration (e.g. Shopify, HubSpot) for ac
Skill level
No code — point and click
Setup time
about 10 minutes
Worth knowing: Aircall's AI features run on Microsoft as the underlying model provider; transcripts are processed off-platform (though not used for training), which may matter for regulated teams.
Summarized from 2 community tutorials · July 2026
Highlights
Configures an AI voice agent from scratchNames the agent, picks language/voice/tone, feeds it company FAQs via a knowledge box, and sets call-transfer rules for handoff to a human.
Test-calls the agent before going liveRuns a simulated call with expected and unexpected questions to check responses before deploying the agent into live call routing.
AI messaging agent handles SMS/WhatsApp autonomouslyAnswers an inbound text instantly, looks up an order status via a connected app like Shopify, then escalates to a human when the request is out of scope.
AI and humans share one phone numberVoice agents, messaging agents, and live reps all work on the same business number, with the conversation thread and context handed off seamlessly.
Drag-and-drop call routing (Smart Flows)Builds IVR menus, ring groups, and time-based rules visually, then drops the AI voice-agent widget into the flow and publishes it live.
Summarized from 2 community tutorials · July 2026
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