Documented SOPs or a plain-English task description
Integration targets ready (e.g. HubSpot, CRM)
Phone number/softphone to test a voice channel
Skill level
No code — point and click
Summarized from 1 community tutorial · July 2026
Highlights
Builds multi-agent systems from plain EnglishDescribe a task in a sentence (e.g. "summarize my sales calls and flag competitors") and Arch designs, names, and wires up specialist worker agents automaticall
Drafts agent blueprint from uploaded SOPsUpload standard operating procedure documents and Arch infers a supervisor + specialist-agent topology, including a human-escalation branch.
Edits agent logic via natural-language requestsAsk Arch to add a routing rule (e.g. escalate to a human on negative sentiment) and it updates the underlying agent blueprint language for approval.
Deploys and takes a live test callConfigures a voice channel and places a real softphone call to the deployed customer-support agent, which resolves an order issue end to end.
Model-agnostic, multi-channel deploymentSame built agent team can run across voice, email, and web chat, with the underlying language model swappable per Kore.ai's platform design.
Summarized from 1 community tutorial · July 2026
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