No independent community tutorial has been found for ASAPP CXP / GenerativeAgent® yet.
Summarized from the vendor’s own tutorial · July 2026
What you need
Access
Paid only
Runs on
Web app
You’ll need
Existing customer service/contact-center platform
Skill level
No code — point and click
Summarized from the vendor’s own tutorial · July 2026
Highlights
Drawn from the vendor’s own tutorial — no independent walkthrough was available.
Resolves multi-step customer issues autonomouslyAI agent authenticates the customer, searches flight options, and rebooks a seat without human intervention in a live chat.
Human-in-the-loop escalation without transferWhen unsure (e.g. carrying over a seat upgrade), the AI consults a human agent behind the scenes instead of transferring the customer.
Conversation explorer flags risky interactionsEvery conversation is scored and flagged in real time; QA teams see free-text summaries, structured data, and the AI's reasoning to diagnose issues.
No-code scenario simulation testerDefine a customer persona, goals, and evaluation criteria, then run simulated conversations to test agent behavior before pushing changes live.
Summarized from the vendor’s own tutorial · July 2026
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No approved reviews yet. Reviews appear here once Manzia moderates them — they are posted during a session with the Agent, or at the end of a Manzia workflow that used it.
