No independent community tutorial has been found for BIK yet.
Summarized from the vendor’s own tutorial · July 2026
What you need
Access
Paid only
Runs on
Web app
You’ll need
WhatsApp Business number
Shopify store
Instagram/Facebook Business accounts
Skill level
Some setup — keys, settings, or a connected account
Summarized from the vendor’s own tutorial · July 2026
Highlights
Drawn from the vendor’s own tutorial — no independent walkthrough was available.
Unified multi-channel inboxMerges WhatsApp, Instagram, Facebook Messenger, and Google Business messages into one CRM inbox for reply, assignment, and tracking.
Chatbot-to-agent handoffBot handles initial replies; customers can request a human, triggering auto- or manual-assignment to available agents by role and working hours.
Shopify-synced customer profilesPulls customer, order, and product data from Shopify so agents see order history and can search/send products in-chat.
Segment builder for campaignsCustom segment builder filters customers by behavior (e.g., started a conversation, no order in 30 days) to target WhatsApp/email/SMS broadcasts.
Labels, quick replies and SLA rulesTags chats with labels for context/analytics, offers reusable quick-reply templates with variables, and can alert admins on SLA breaches.
Summarized from the vendor’s own tutorial · July 2026
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