Worth knowing: Many dashboard sections (people, audiences, re-engage) stay greyed out until you connect a Facebook Page or Instagram account.
Summarized from 3 community tutorials · July 2026
Highlights
Drag-and-drop flow builderBuild chatbot conversations visually with blocks, text/image/button messages, and connectors — no code required.
AI-generated GPT flow'Build a GPT flow for me' option auto-generates a starting conversation flow instead of building from a blank canvas.
Multi-channel entry pointsLaunch the same bot via a Facebook Page, Instagram, WhatsApp number, or a website chat widget.
Live chat handoffView real-time bot conversations and jump in manually when a human touch is needed.
Re-engagement broadcastsSend scheduled follow-up/broadcast messages to segmented audiences to nurture leads, subject to Messenger policy limits.
Summarized from 3 community tutorials · July 2026
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