Case-status chat lookupAsk Emma takes your receipt number and question, then routes you into a live-chat queue where an agent gives a status update on a filed application.
Chat-to-human escalationTyping 'connect to live chat' during the automated conversation moves you past the bot menu and into a numbered queue for a live USCIS agent.
Access-code requests via chatUsers can ask Emma to request a lost biometrics access code instead of waiting for it to arrive by mail, after verifying identity details.
Summarized from 2 community tutorials · July 2026
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