Automated AI support chatbotFin answers common customer queries instantly 24/7 using synced help content and past interactions, escalating to a human agent when needed.
Support analytics and reportingTracks conversation volume, response times, Fin's resolution rate, help-article views, and CSAT scores in one report view.
Knowledge base managementCreate and manage public/private articles, FAQs, and snippets, with analytics on views and helpfulness feeding Fin's answers.
Proactive outbound messagingBuild chats, posts, product tours, surveys, and banners from a message editor to proactively engage leads and users.
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