No independent community tutorial has been found for Gorgias AI Agent yet.
Summarized from the vendor’s own tutorial · July 2026
What you need
Access
Free trial
Runs on
Web app
You’ll need
Existing Gorgias account with AI Agent enabled
Help center articles / knowledge base
Shopify store connection
Existing macros or guidance content
Skill level
Some setup — keys, settings, or a connected account
Summarized from the vendor’s own tutorial · July 2026
Highlights
Drawn from the vendor’s own tutorial — no independent walkthrough was available.
In-ticket response coachingReviewers open a ticket the AI Agent answered poorly, attach the correct help-center sources, and leave an internal note to fix its reply.
Custom guidance rulesAdmins write plain-language guidance for specific question types (e.g. sizing/fit) and test the updated answer instantly in a sandbox.
Handover topic configurationDefine which question categories get escalated to a human agent versus answered automatically by the AI Agent.
Custom tone of voice and signatureSet a branded agent persona name, AI-disclosure level, and writing style/structure (length, emojis, humor) for replies.
Optimize dashboard and AutoQA scoringView top unresolved intents and automation-rate opportunities, and see AutoQA auto-score agent replies for resolution, accuracy, and tone.
Summarized from the vendor’s own tutorial · July 2026
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