Summarized from 3 community tutorials · August 2026
What you need
Access
Free trial
Runs on
Web app
You’ll need
An existing Crisp account with AI agent (Hugo) enabled
Existing customer conversations for topic detection to analy
Skill level
Some setup — keys, settings, or a connected account
Summarized from 3 community tutorials · August 2026
Highlights
Instruction creationShows creating and enabling a short, direct instruction inside the AI agent's guidance section that immediately changes Hugo's behavior.
CSV import of instructionsDemonstrates importing a full set of instructions from a CSV file generated by answering a series of business questions.
Topic detection setupShows defining a custom topic with a name and detailed description under AI agent > automate > topic detection so Hugo can auto-tag matching conversations.
Segment auto-assignmentDemonstrates configuring a topic to automatically assign a segment label to matched conversations for routing and automation.
Analytics review of topic volumeShows viewing topic-level analytics to identify high-volume topics and downloading related conversations to review real examples.
Summarized from 3 community tutorials · August 2026
i
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