No independent community tutorial has been found for Kustomer AI yet.
Summarized from the vendor’s own tutorial · July 2026
What you need
Access
Paid only
Runs on
Web app
Skill level
No code — point and click
Summarized from the vendor’s own tutorial · July 2026
Highlights
Drawn from the vendor’s own tutorial — no independent walkthrough was available.
Customer-facing AI agent handles returns via chatIdentifies the customer's order from their timeline without an order number, explains return policy, and checks eligibility against purchase date.
Auto-escalation with handoff summary for repsWhen a case falls outside policy, the AI agent escalates to a human rep, who sees a handoff summary instead of reading the full conversation history.
Copilot synthesizes policy + history for exceptionsRep's copilot combines return policy, internal articles, and customer loyalty tier to recommend an exception (e.g., a one-time full refund).
Copilot creates return objects in order managementFrom the agent desktop, copilot pre-fills and creates an RMA/return object directly in the connected order management system.
Conversation handoff back to AI agentRep can transfer a resolved case back to the AI agent, which autonomously completes follow-up requests like processing an exchange.
Summarized from the vendor’s own tutorial · July 2026
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