Worth knowing: Lyro only starts responding once you install a code snippet (or WordPress/Shopify plugin) on your live site and feed it a knowledge base — it isn't functional right after signup.
Summarized from 2 community tutorials · July 2026
Highlights
Website knowledge-base scrapingScans FAQ, shipping, and policy pages (or accepts CSV/PDF/manual Q&A) so the agent answers using only your own content.
Live playground testingTest how the AI agent will answer real customer questions before it goes live on the site, without using up conversation limits.
Brand tone and guidance controlsSet the agent's tone (neutral, friendly, formal), emoji usage, and link-sharing behavior to match the business voice.
Drag-and-drop conversation flowsBuild triggered flows (first-visit greeting, upsell, re-engagement) from templates without writing code.
Human handoff and ticketing rulesConfigure when the AI transfers to a live agent or creates a support ticket instead of answering directly.
Summarized from 2 community tutorials · July 2026
i
No approved reviews yet. Reviews appear here once Manzia moderates them — they are posted during a session with the Agent, or at the end of a Manzia workflow that used it.
