No independent community tutorial has been found for Olark AI Agent yet.
Summarized from the vendor’s own tutorial · July 2026
What you need
Access
Free trial
Runs on
Mobile app · Web app
You’ll need
Olark account with SMS/WhatsApp channel enabled
Contact's phone number or QR contact card
Skill level
No code — point and click
Summarized from the vendor’s own tutorial · July 2026
Highlights
Drawn from the vendor’s own tutorial — no independent walkthrough was available.
AI answers via SMS and WhatsAppAiden, Olark's AI chat feature, responds instantly to customer questions sent through SMS or WhatsApp, not just web chat.
Auto-escalates unknown questions to a humanWhen the AI can't answer, it automatically tells the customer it's connecting them to an agent and notifies a human on the dashboard.
Human agent picks up mid-conversationA human agent can open the same contact thread in the Olark dashboard, see the full AI conversation history, and reply directly.
Screen-reader accessible dashboard and flowBoth the customer-facing chat and the agent dashboard were operated fully with a screen reader and magnification, showing accessible UI labeling.
Summarized from the vendor’s own tutorial · July 2026
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