Some setup — keys, settings, or a connected account
Worth knowing: No free trial — you sign a contract (with an early break clause, roughly 3 months) and pilot it live on real customer tickets; onboarding to a working setup typically takes 2-3 weeks.
Summarized from 1 community tutorial · July 2026
Highlights
Reads tickets and recommends an automationML reads the ticket's summary/description inside ConnectWise or Autotask and suggests one of ~60 pre-built PowerShell automations to run.
One-click new-user provisioningCopies group, mailbox and access settings from an existing user to auto-create a new hire account, including a generated password sent by SMS.
Sub-minute password resetsRuns a password-reset automation directly from the ticket pod; demoed completing one in under a minute.
Live automation activity logEvery automation step streams as raw PowerShell output in an activity log so a technician can see exactly what ran and where it failed.
Adoption reporting dashboardAn Adoption Report tracks tickets solved by Pia vs. skipped per technician so managers can see real usage of the automations.
Summarized from 1 community tutorial · July 2026
i
No approved reviews yet. Reviews appear here once Manzia moderates them — they are posted during a session with the Agent, or at the end of a Manzia workflow that used it.
