Some setup — keys, settings, or a connected account
Worth knowing: The pre-built 'flow bot' automation templates (e.g. cart-abandonment win-back) require the Enterprise plan to enable.
Summarized from 1 community tutorial · July 2026
Highlights
Trains chatbot on store contentIngests files (e.g. FAQ PDFs), web pages, and custom Q&A pairs as knowledge sources for the AI to answer from.
Expands short answers into natural repliesGiven a terse fact ('avg price ~$50'), the AI generates a fuller, natural-sounding customer-facing response.
Visual flow-bot builderDrag-together triggers, conditions and actions (e.g. Shopify cancel-checkout event) to build cart-abandonment and discount-offer flows.
Human handoff on detected intentAutomatically transfers the conversation to a human agent when the AI detects the customer wants a person.
Syncs product catalog for trainingPulls product data from the connected store (WooCommerce/Shopify) so the bot can answer catalog questions.
Summarized from 1 community tutorial · July 2026
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