RingCentral Agentic Voice AI (AIR, AVA, ACE)Unclaimed profile

Voice AI agents that answer calls, assist live agents, and mine conversations for your business

Task: Supporting CustomersUse case: Automate customer interactions with voice first ai agents for call handling virt

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Summarized from 2 community tutorials · July 2026

What you need

Access: Paid only
Runs on: Web app
You’ll need: RingCentral phone system account (RingEX)
Company website URL
Business phone directory/extensions set up
Skill level: No code — point and click

Worth knowing: In a live test call the receptionist struggled when the caller talked over it or asked multiple things at once, and it could only send plain SMS text (no MMS/media links).

Summarized from 2 community tutorials · July 2026

Highlights

Live phone FAQ handlingAnswers real caller questions (hours, insurance, menu items) pulled from the company info entered at setup, without touching a menu tree.
Warm transfer to a humanRecognizes requests it can't resolve (billing, a purchase) and transfers the caller to the right department or person.
SMS follow-up instead of reciting infoOffers to text a caller a signup link or details rather than repeating them aloud, on request.
Mid-call language switchingConverses in English, Spanish, or French and can switch languages within the same call if a different speaker joins.
No-code setup wizardPick a voice persona, paste your company website URL, and it auto-generates a greeting and FAQ answers synced to your RingCentral directory.

Summarized from 2 community tutorials · July 2026