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Low-code conversational AI platform for building omnichannel virtual agents that automate contact-center support

Task: Supporting CustomersUse case: Build and deploy conversational ai agents for customer service automation across

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Summarized from 2 community tutorials · July 2026

Summarized from 2 community tutorials · July 2026

Builds multi-flow conversational botsDrag-and-drop studio to design conversational flows such as password reset, equipment orders, and FAQ handling.
Context switching mid-conversationAI detects when a user jumps to a different intent mid-flow, pauses the current flow, then resumes it exactly where it left off.
Auto-ingests FAQs and PDFs into knowledge baseCrawls a website's public FAQ pages and uploads PDF manuals; auto-extracts Q&A pairs the bot can answer from, with source citations.
Live agent handoff via SalesforceEscalates a chat to a human agent in Salesforce chat, passing the full bot-to-user conversation transcript.
Auto-prompts for missing slot valuesDialog manager automatically asks follow-up questions for any required variables (e.g. vehicle year/make/model) the user hasn't yet provided.

Summarized from 2 community tutorials · July 2026