Social media/messaging account (Telegram, WhatsApp, Instagra
Telegram BotFather token (if automating Telegram)
Skill level
No code — point and click
Setup time
about 5 minutes
Worth knowing: New automation flows save as Draft and must be manually switched to Activated before they actually go live to visitors.
Summarized from 1 community tutorial · July 2026
Highlights
Unified omnichannel inboxWhatsApp, Instagram, Messenger and Telegram messages all land in one shared chat list instead of separate apps.
No-code visual bot builderDrag-and-drop trigger and action blocks build an auto-reply flow without any coding.
One-time welcome bot with quick-reply buttonsTriggers a greeting only on a visitor's first message and offers clickable FAQ/contact-a-human buttons.
Real-time chat translationAutomatically translates an incoming foreign-language message to the agent's language and translates the reply back.
AI robot agent tied to a knowledge baseVendor flow shows creating a knowledge base, attaching it to an AI agent, then wiring that agent into an auto-reply robot per channel.
Summarized from 1 community tutorial · July 2026
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