Summarized from the vendor’s own tutorial · July 2026
Highlights
Drawn from the vendor’s own tutorial — no independent walkthrough was available.
Menu-driven bot builderConfigure a greeting message and a numbered list of FAQ options (hours, shipping, order status) entirely through UI buttons, no code.
Multi-step dialogue flowsEach menu option opens its own configurable step, with a live preview panel on the right showing exactly how the bot will respond.
Auto-handoff to a human advisorAfter the bot answers, or after repeated invalid input, the conversation is automatically reassigned to a support agent.
Input validation with custom error messagesSet a custom error message shown when a customer's reply doesn't match an expected option, with escalation on a second miss.
Live test inside the real channelActivate the bot and immediately test it by messaging the connected Messenger page to confirm the configured flow works.
Summarized from the vendor’s own tutorial · July 2026
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