Some setup — keys, settings, or a connected account
Summarized from 2 community tutorials · July 2026
Highlights
Proactive chat triggersConfigurable rules pop open a chat window after a visitor lingers a set time, prompting them with a personal message.
Customizable widget appearanceButton position, language, and distinct online/offline button images/styles are all configurable per site.
Auto-switching online/offline modesWidget shows live chat when an agent is signed in and falls back to an offline 'leave a message' form when signed out.
Install via Google Tag ManagerChat widget code is dropped into GTM as a custom HTML tag instead of editing the site's body tag directly.
Chat event tracking into Google AnalyticsFires GA events (e.g. start chat, email us) per page URL so you can see which pages drive the most chat engagement.
Summarized from 2 community tutorials · July 2026
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