Some setup — keys, settings, or a connected account
Setup time
about 150 minutes
Worth knowing: Some longtime customers immediately hang up once they realize they're talking to an AI agent instead of a human.
Summarized from 1 community tutorial · July 2026
Highlights
Live call handlingSona answered a real test call, asked if the caller was new or existing, diagnosed the issue, and asked follow-up qualifying questions.
On-the-fly pricing quotesUsing a preloaded pricing guide, Sona calculated and quoted a service price based on the caller's home square footage.
Business-hours-aware call routingCall flow rings staff first during business hours and only routes to Sona after hours or when no one picks up.
Per-scenario knowledge panelsCompany details like service area, hours, and pricing are entered into separate knowledge panels for each call-flow branch.
No-code call flow builderFlows are assembled with a simple plus-button builder supporting phone menus, hold audio, and transfers.
Summarized from 1 community tutorial · July 2026
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