No independent community tutorial has been found for Sophie AI yet.
Summarized from the vendor’s own tutorial · July 2026
What you need
Access
Paid only
Runs on
Web app · Mobile app
You’ll need
NiCE contact center (MPower/CXone/CX1)
Customer phone with camera
Configured NiCE workflow data profile
Skill level
Some setup — keys, settings, or a connected account
Summarized from the vendor’s own tutorial · July 2026
Highlights
Drawn from the vendor’s own tutorial — no independent walkthrough was available.
SMS visual-support link mid-callCaller in the IVR opts into visual support and receives an SMS link to their phone while their place in the queue/hold is preserved.
Photo capture before agent connectsCustomer photographs the device and fills basic issue info via the link before ever reaching a live agent.
Agent sees context instantly on pickupWhen the agent answers, they immediately see the customer's name, contact info, issue description, and submitted photos.
Live camera share into customer's environmentAgent clicks a button to see live through the customer's camera to inspect the physical issue together in real time.
One-click launch from NiCE agent appAgent can start a new visual session directly from the NiCE application, auto-passing the customer's reference number and phone.
Summarized from the vendor’s own tutorial · July 2026
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