FAQ/services/pricing info to build the knowledge base
Skill level
No code — point and click
Worth knowing: XBert is only as good as what you put into it — a thin FAQ library, vague service descriptions, or outdated hours show through and callers notice.
Summarized from 1 community tutorial · July 2026
Highlights
Answers after-hours calls instantlyPicks up immediately outside business hours and handles a natural spoken Q&A instead of sending the caller to voicemail.
Handles multi-question FAQ conversationsFields back-to-back questions on hours, location, services, and pricing in one natural back-and-forth without a phone-tree menu.
Books real appointments on a live calendarChecks availability and puts a service appointment on the calendar with date, time, and price confirmed before the call ends.
Hands off to a human with contextTransfers a caller to a live agent mid-call on request, following configurable routing/transfer rules.
Sends per-call summaries and follow-up SMSLogs every interaction to a shared inbox, emails the owner a summary, and can trigger an automated follow-up text.
Summarized from 1 community tutorial · July 2026
i
No approved reviews yet. Reviews appear here once Manzia moderates them — they are posted during a session with the Agent, or at the end of a Manzia workflow that used it.
