Zenvia Customer CloudUnclaimed profile

AI agents and chatbots that automate customer service and sales across WhatsApp and multichannel.

Task: Supporting CustomersUse case: Ai powered customer service automation and omnichannel communication managementModels: meta business agent

0.0

based on 0 reviews

Are you the vendor?

reviews

Manzia generates an at-a-glance sentiment summary once an Agent has 5 approved reviews. This Agent has 0.

Summarized from 2 community tutorials · July 2026

Access: Paid only
Runs on: Web app
You’ll need: Active Zenvia Customer Cloud subscription
WhatsApp Business number
Meta-approved WhatsApp template
Contact list or CSV file to import
Skill level: Some setup — keys, settings, or a connected account

Summarized from 2 community tutorials · July 2026

WhatsApp broadcast campaignsSelect channel, audience (list/segment/manual), a Meta-approved template, and send now, scheduled, or at best time; tracks delivery status afterward.
Chatbot builder from templates or scratchCreate bots via a pre-built template (e.g. FAQs) or a blank flow builder, then customize each block visually.
Unified contacts databaseManage contacts with segmentation rules, saved lists, manual entry, or CSV import, plus an import history log.
Shared sales/support inbox with human handoffIncoming replies land in an unassigned queue, route to an agent, and support conversations can be configured to escalate from bot to human.
Cross-channel analytics and reportsDashboards cover campaign conversion rates, agent/team performance, closure reasons, and chatbot-specific quality metrics.

Summarized from 2 community tutorials · July 2026